Optimizing your Accreditation, PRN


ISO 9001 Internal Auditor Class (Exemplar Global) with Value-Added Auditing emphasis (Plexus International)

This course provides either new or current internal auditors and understanding of ISO 9001 and a process approach methodology. Participants will acquire the necessary skills to become a leader in preparing and conducting audits from a value-added perspective. This is accomplished through interactive methods and by avoiding lecture-based learning. A successful completion of Plexus International’s "Exemplar Global - Certified Internal Auditor Training” meets the training requirements for certification of individual QMS Internal Auditors.

Learning Objectives:
  • Perform audits based on ISO 19011
  • Demonstrate an understanding of the ISO9001 Standard and the Process Approach 
  • Form an audit team 
  • Conduct an audit meeting 
  • Determine needed documentation and organize according to the standard 
  • Classify, record, and resolve non-conformities 
  • Identify added value through the internal audit process
  • Implement preventive measures to avoid future non-conformities

Course Agenda:

Day 1
  • Introduction 
  • Review Student Requirements 
  • Review Course Agenda 
  • Review Written Examination and Continual Evaluation Information 
  • Understanding ISO 9001:2015 from a healthcare perspective

Day 2 
  • Understanding ISO 9001:2015 from a healthcare perspective (con’t)
  • Linkages to Quality Management Principles 
  • Auditing Skills 

Day 3 
  • Exemplar Global QMS Internal Auditor Certification Handbook 
  • Auditing Skills 
  • Auditing Application 
  • Written Examination (Optional)

Risk-based thinking

Learn the taxonomy and concepts of Risk through the use of hands-on, interactive learning. This portion of the Optimizing your Accreditation-PRN course covers an in-depth review of the basic risk management frameworks (ISO 31000), including risk management principles and their application in your hospitals ISO 9001:2015 system.

Learning Objectives:
  • Demonstrate an understanding of the terms and definitions of the Risk taxonomy
  • Demonstrate an understanding of the framework provided by ISO 31000
  • Demonstrate an understanding of the risk management principles as applied to healthcare organizations
  • Demonstrate an understanding of the integration of process management and risk management

Agenda:

Day 4
  • Purpose and Objectives
  • Terms and Definitions in Risk Taxonomy
  • ISO 31000 Standard Risk Management Framework
  • Risk Management Principles
  • Basic risk tools for healthcare
  • Integration of Process Management and Risk Management in hospitals

NIAHO Optimization and Integration

Learn how to integrate your ISO 9001:2015 and your NIAHO requirements to create a sustainable foundation for improvement.  Through our unique learning model, you will gain knowledge and a new perspective on how to transition your accreditation into an asset for your hospital.

Learning Objectives:
  • Demonstrate how to integrate risk-based thinking into all aspects of NIAHO
  • Describe how to use ISO 9001 principles to meet NIAHO requirements
  • Demonstrate how to prioritize your NIAHO efforts to ensure performance improvement

Agenda:

Day 5
  • Mapping ISO 9001:2015 to NIAHO (Rev. 11)
  • Value-adding NIAHO requirements
  • Common concerns with NIAHO Corrective Actions
  • Corrective>>Preventive>>Improvement
  • Q&A